At MEDROLYNTH, we are committed to ensuring your complete satisfaction with your purchase. If you are not entirely satisfied, you can return the product within 30 days of receipt for a full refund or exchange, subject to the conditions outlined below.
2. Conditions for Return
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with all tags and labels intact. Items that do not meet these criteria will not be accepted for return.
3. Non-Returnable Items
Certain items are exempt from being returned, including perishable goods, personalized products, and gift cards. For a full list of non-returnable items, please visit our website or contact our customer service department.
4. Return Process
To initiate a return, please contact our customer service team at [email protected]. Our team will provide you with a return authorization number and detailed instructions on how to return your item.
5. Refunds
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
6. Exchanges
If you wish to exchange an item for a different size or color, please contact our customer service for assistance. Exchanged items will be processed and shipped to you once we receive the original item.
7. Shipping Costs
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.